Service experience design is also a design activity. Whether it is an overall design or a detailed design, it needs a certain concept to support each decision. Generally speaking, designers will focus on the company's mission and vision to make design executive email list decisions, and the process of realizing the company's mission and vision is actually the executive email list process of building the company's brand (from a business perspective). Improving customer satisfaction is only one of the results of our service experience design. Optimizing the system is also the design process of service experience designers themselves, and they are not enough to represent the core of service experience design concepts.
Of course, improving customer satisfaction can be a goal of service design activities, but it is not a substitute for everything. Therefore, in my personal executive email list opinion, the purpose of service experience design is to be people-oriented, to create recognizable value for customers, to implant a unique image in the customer's mind, and to build a brand executive email list . 03 How to do service experience design I am a science major. My natural way of facing problems is to analyze and solve problems rationally, but in my life, I also like the spiritual comfort and emotional support that culture and art bring to people, as well as their natural creativity.
Therefore, for service experience design, my solution concept has always been to analyze with rational thinking, and use the idea of creating a better environment executive email list with higher aesthetic experience to propose solutions and decisions. 1. Rational analysis of the problem 1) find the problem Before analyzing the problem, it is already a very test-leve executive email list l thing to find out the problem and define the problem accurately. In service experience design, designers are faced with a system, which can be large or small, just a certain business system, or the entire business system, or even an industry system, a national system, an earth system, and so on.